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They really arnt worth it, my first year of college the phones wouldnt work long
distence so I couldnt call home, I would have to wait for my parents to call me about any thing. After that
its been pure cell for about four years.
So after a 12 hour workday trying to juggle two projects, I
decided to hobble myself out to the mailbox to check the mail. In the mail is a bunch of junk, which is to be
expected almost on a daily basis. But there was a bill in the mix as well. I open said bill and see that
service that I had cancelled back in November, which I never ordered in the first place, was on there twice, since
it wasnt on there last month. So in a fit of rage, I call the company and proceed to tell them I want all
services disconnected. The first person I talked to was pretty nice about it. I told them the service
I'd been getting was unacceptable and unnecessary. Then they connected me to part two, who informed me
that one of the services I had actually ordered was part of a contract and that they were going to charge me an
early connection fee. They did offer me a credit for one months worth of service, but decided to charge me the
fee anyway, even though I'd been having problems with their service every month since I ordered it.
Im getting really tired of people offered below par services, touting them as the best in the
business. Said company is SBC. This is the second phone company Ive dealt with in the last five years
that has given me problems. After 12 hours of rewarding work, that is definitely not what I wanted to come
home to. Someone should seriously do something about these companies who buy out all these smaller companies
and then offer “great” services. In all actuality, their service sucks. Who spends two hours
on the phone with support, much of this time being spend on HOLD. Now WTF!?!?! If I were to offer
support like that in my position, I'd be fired immediately. The service I received from SBC has sucked
and I will NEVER order anything from them again.
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